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CSR - How we make a difference.

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Our paytech business is all about designing and operating solutions that enable businesses to thrive in a trusted and secure payment environment.

Guided by our Trust 2025 corporate social responsibility roadmap, we aim to continuously increase our positive impact and achieve ambitious social and environmental targets. Wherever we are, our vision is to enable sustainable economic growth and reinforce trust and security in all our societies.

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Trust 2025 – our journey to the future.

In 2021 we launched Trust 2025, our five-year roadmap for CSR (corporate social responsibility). Designed after extensive consultations with our stakeholders, Trust 2025 includes far-reaching commitments in all areas of our business, from people, ethics and the value chain to the environment and our support for local communities.

5 priorities for 2025

         
Build customer trust with reliable, secured, innovative and positive impact solutions. Ensure business ethics including respect for human rights and increasing sustainable procurement practices within our value chain. Be a responsible employer. Reduce our environmental footprint. Help our local communities through positive impact solutions and social initiatives.
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How we track our non-financial performance.

We want to accelerate our progress in responding to the CSR challenges faced by our company, our customers and society as a whole. We have set ourselves 16 ambitious targets in our priority areas that we are working to achieve by 2025. 

Trust 2025 targets, in brief.

The targets from our Trust 2025 roadmap include:

-25% CO2 emissions reduction (scopes 1 and 2) from a 2019 baseline (-49% in 2021)

32 average number of training hours per employee (17.09 in 2021)

35% women in management positions (23.2% in 2021)

90% total spending on strategic suppliers to be assessed by EcoVadis (86% in 2021)

Leader of the pack. And ambitious to stay there.

The payments company to pioneer the contribution to carbon neutrality.

89% of our employees have a positive perception of diversity at Worldline (2021)

100% CO2 emissions offset for scopes 1, 2, 3a (2021)

310.8 €M donations collected through Worldline payment services

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We fully achieved or exceeded 11 of the 13 targets of Trust 2020, our previous CSR roadmap. Building on this progress, Trust 2025 is inspiring us to even greater achievements to take our commitment to create sustainable value to the next level.

Gongs we received in 2021.

How are we doing?

Read our 2021 Integrated Report for all the latest facts and figures about how we are creating long term value for society, including for all our stakeholders.

Worldline Vigilance Plan

Dubbed the ‘Rana Plaza’ law after the name of a building in Bangladesh which collapsed in 2013, claiming the lives of more than 1,000 workers in the garment industry, the French law on Duty of Vigilance, provided that companies can be held accountable for their sub-contractor’s compliance with human rights, environment and health and safety.

Find out more info on the Vigilance Plan

Worldline Quality Policy Statement

Download Worldline's Quality Policy Statement