Conversational Platform
A chatbot platform that allows you to manage all your customer services information from one place.
Request a demoThousands of customer questions. Instant answers.
Your customers have so many questions every day. Wouldn’t it be great if these could be answered without requiring time from your customer service team? Worldline Conversational Platform is a digital customer service solution to make that ambition a reality. It facilitates automated answers for almost all customer queries, so you can give your customers the answers they need, when they need them. Plus, it’s a brilliant opportunity to provide value-added services and improve customer experience.
A customer-focused bank that brings together the human and the digital worlds
Find out how we're helping LCL use Generative AI to improve the efficiency of its banking advisors. Faced with an ever-increasing volume of customer emails, this tool provides quick and easy answers and was widely adopted in just a few weeks.
Smart customer service
With over 90% of questions recognised by our chatbot, no query is too complex. You’ll find that your customers can self-serve to find almost all the answers they need, saving your advisors from monotonous tasks that can be solved automatically. And for any questions that can’t be answered, your advisors can step in. Discover more below.
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If you want to discover how we can transform the way you handle customer requests, let’s connect. Simply fill in a few details and we’ll get right back to you.
Why choose Worldline?
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