Service packages
Tailored support with Worldline service packages
Professional support designed to meet requirements and satisfy demands
Worldline offers the assistance that you and your company need. Choose between our basic service provided by the Classic package and our comprehensive Premium and Priemum Pro supports.
In addition, our customer support staff are all based in Luxembourg and employed directly by Worldline, guaranteeing an extremely fast and high-quality service.
Service Package Classic
The Worldline Classic service package lets you enjoy basic support for your payment terminals. It includes not only free software updates, but also telephone support via our free hotline, which is available 24 hours a day, as well as an on-site maintenance service.
Software updating
24/7 hotline
On-site maintenance 8 am - 5 pm (Monday - Friday)
Service Package Premium
The Worldline Premium service package gives you extended support for your payment terminals. In addition to the services in the Classic package, it also allows you access to an on-site maintenance service up to 10 pm, Saturdays included.
Software updating
24/7 hotline
On-site maintenance 8 am - 10 pm (Monday - Saturday)
Service Package Premium Pro
With the Premium Pro service package, you benefit from our highest level of support for your payment terminals. It includes on-site maintenance 7 days a week, the assurance of working in perfect serenity.
Software updating
24/7 hotline
On-site maintenance 8 am - 10 pm (Monday - Sunday)
Interested?
Are you an existing customer and do you need terminal support, do you have questions about your transactions or do you want to change your contract? Please contact our Customer Service / Terminal Support.
