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OMDIA IDENTIFIES WORLDLINE AS A WORLD-CLASS CLOUD CONTACT CENTRE PROVIDER IN THE MARKET FOR 2020-21

The higher-agent-count marketplace focus is what differentiates us in the cloud contact centre market making us the partner of choice for large organisation particularly in the financial industry. Our key strengths contain areas of administration and monitoring, overall platform, multichannel, solution depth and breadth, and overall vendor strategy.

The “Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020–21” can help you select the right partner to implement a cloud contact centre solution in your organisation.

Download the full report to read more and learn:

  • key industry trends
  • technology assessment
  • SWOT analysis
  • analysis of leading cloud contact centre providers 

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