What is your line of work? Why did you join the technology business in the first place? What motivated you?
I am located in Kuala Lumpur in Malaysia and I am currently working as Head of New Business Offering for payments in the Asia Pacific region. My department is composed of Pre-Sales, Product Development, Software Development, Solution Architecture, and Service Delivery teams. Our role is to design and develop Digital Financial/Banking Services including notably Fraud Systems, QR-code Payment Services, Wallet, Strong Customer Authentication (SCA), ACS 3D-Secure, and Loyalty Systems.
I graduated with a BSc in computer science and I have been working in the Information Technology field since the beginning of my career. I have held several technical positions including Software Programmer, Infrastructure and System Engineer and Chief Technical Officer in different IT companies, mainly in Telecommunications, mobile technologies and Digital Banking transformation. Working in the technology business is really an exciting experience because this sector is constantly evolving and will be forever dynamic. We can see the same trend in the Financial Services and Payments markets, which have been marked by deep changes in the past 10 years. The digital revolution has had a tremendous impact on the Payments industry, transforming the traditional payment landscape and introducing new payment methods (i.e. e-wallets, cryptocurrencies, online payments…).
Motivation is crucial to work and succeed in a fast changing and very demanding environment. It requires high agility and innovation capabilities to offer our customers best-in-class solutions that best suit their evolving needs, moving from traditional payments to new digital payment services.
What do you find more challenging in your profession?
As part of my profession, the human-related aspects are really challenging as I need to deal on a daily basis with many different people from different backgrounds, cultures, languages and mindsets. Solution and system related challenges are easier to manage. As they are only machines, it is just a matter of design! Meeting our external stakeholders' expectations (i.e. customers, partners and banks) is also a key challenge in my job.
What are you most proud of in your work?
For example, we were tasked with the implementation of 4 new challenging projects for a bank in Thailand with a timeframe of 2.5 months. This entailed being 3 times more efficient than usual in order to meet our targets and the required timeline. We also had to "think out of the box" as the projects required development skills in new languages (GoLang, Node.js, React) and agile methodologies. It was a tough and intensive work but we completed it successfully! We deployed the project in Thailand within 2.5 months. As a result, we received very positive feedback from the banks that recognized our performance. I am very proud of this achievement; that was a very satisfying and rewarding experience.
What advices would you give to achieve work-life balance?
My tip is to work smart. When you do your job with methodology and efficiency, there is no reason to exhaust your team members. Furthermore, each individual needs to find the balance that fits his/her own life.
How has Worldline helped you to advance in your career and reach your professional goals?
What Worldline offers to me is overwhelming and I am learning a lot of things on a daily basis. The different training paths offered by Worldline and Atos enable me to enrich my knowledge and skills on a wide array of topics such as the European fraud system, compliance issues, security, HR, among others. This changes the way we do things and enables us to be more flexible in terms of communication and to ensure more trust from the customers. It also gives me the opportunity to interact with different countries, not only in APAC. This dynamics brings a totally different dimension to your life!