On March 27th 2018, contactless payment was introduced in Dijon’s tramways. Indeed, Dijon Métropole, Keolis, Caisse d'Epargne Bourgogne Franche-Comté, Visa, Natixis Payment Solutions and Worldline unveiled an innovation in the field of Open Payment in the capital city of the historical Burgundy region. It is mainly aimed at the 330,000 travelers who visit the city every week and who up to now favored cars as their mode of transportation. Indeed, this new Open Payment solution will enable them to skip queues at ticket machines and transport operator Keolis Dijon Mobilité to lower frequent users’ “soft” fraud by an estimated 2 points. Lastly, this solution will also facilitate the accessibility of the millions of visitors expected in the new international wine and gastronomy city in 2019.
For the first time in France, when passengers board a tram, they are now able to pay for their journey with a contactless payment card, their smartphone or even their connected watch, regardless of their bank. This new Open Payment solution enables users to avoid queuing and purchasing tickets from vending machines. All they have to do is board the trams and validate their journey by tapping their contactless payment card on the validation terminal provided for this purpose. They can then travel with total peace of mind, knowing that they will always pay the lowest price for their journeys and will not have to present a paper ticket to controllers.
This innovation, available throughout Dijon's two tram lines, will be extended to the city's bus network in a second phase.