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Worldline to unveil two new innovative IoT solutions at the 2018 Mobile World Congress

Worldline to unveil
two new innovative IoT solutions
at the 2018 Mobile World Congress

Niels De Schutter

Head of Business Division Connected Living & Mobility

What new IoT-related solutions will Worldline unveil at the 2018 Mobile World Congress (MWC)?

We will unveil two new IoT POCs (Proofs of Concept) there. The first one illustrates the convergence of IoT and payments through a Siemens coffee machine controlled by our latest Point-of-Sale (POS) terminal, VALINA. Developed on Android to secure IoT payments, this demonstrates that any object can be transformed into a connected one. The POS terminal is also used as a gateway between the coffee machine and a Facebook messenger chatbot. The end-user can either order his/her favorite coffee through the payment terminal interface or via the social bot on his/her mobile phone (after scanning the QR code tied to the coffee machine).

This is a complete demo showcasing 3 innovations: a new Android-based POS terminal, a social bot with included e-payment capability and a progressive web app which enables access to online services, similar to using a mobile app but without having to install it!

 

 

To summarize, this demo aims to merge all customer interaction channels (mobile app, social bots, web app) and make the link between digital and physical experience (also known as “phygital” user experience).

The second one will be a new smart Connected Home solution for telcos, retailers, insurance and utilities companies, enabling them to become Multi Service Operators (MSO) by controlling an ecosystem of partners delivering services around connected objects. Nowadays, smart homes are equipped with multiple smart connected devices from different manufacturers, each with its own dedicated app and different service providers that offer smart home related services. This is not only inconvenient for consumers; it is also a missed opportunity for companies in terms of data collection and analysis. A MSO could aggregate all these devices, their data and any associated services, to provide a unified frictionless and seamless experience with added value to consumers and monetize new services at the same time.

This demo will be featured at MWC in partnership with SoftAtHome, a major supplier of Orange, Etisalat and Swisscom, through the integration of our Codex IoT Services Hub product within a residential gateway powered by SoftAtHome’s software platform which is currently deployed on 30 Million boxes/residential gateways worldwide. The illustrated use case will be one of security in which a sensor detects a door being opened, triggers a connected security camera and immediately alerts the end user, via a notification on the mobile app, with a description of the event and a link to the video stream.

 

What are the main advantages of this last solution for telcos?

One of the main advantages for telcos, and other companies that are willing to enter this playing field, is that such a solution enables them to enhance the customer experience, which is instrumental in making consumers loyal to their brand, and to increase customer intimacy, meaning the number of interactions between a company and its customers, which helps in gathering data to understand what their customers need.

Another key advantage of our solution is that it lets telcos offer new value added services and therefore create new revenue streams. In addition, our solution enables a greatly reduced time-to-market allowing these companies to launch new innovative services quickly and efficiently. This is achievable thanks to our Codex IoT Services Hub turnkey feature, its industrial capabilities and a robust set of APIs. Finally, it has the capacity to securely process more than 100K IoT transactions per second in real-time.

The key advantage for end users goes back to their experience, which can be greatly optimized because they will have one providerand interface – for a wide range of services: internet, cable TV, phone, management of all their connected devices, security intervention, etc.

 

Interoperability is essential for any IoT project to be successful and for mass adoption by users; is our platform opened to others?

Indeed, interoperability is key and our Codex IoT Services Hub product can connect to different brands and devices over a multitude of different connection types and protocols.

As mentioned before, our platform includes a set of APIs that enables companies to rapidly develop mobile and web-based IoT apps for their end users. Additionally, it can interface with the APIs of other suppliers. For one of our customers, a home appliance manufacturer, we worked on integration with Nest as well as Amazon Alexa.

Our platform can also be integrated with CRM and document management systems as we did with Gorenje and their SAP system.

Additionally, Worldline is a member of the EEBUS initiative whose aim is to standardize smart home and smart grid services.

Finally, we are working on being referenced as the IoT partner of a major worldwide software company enabling us to deploy our solution more rapidly on a wider variety of environments.

We look forward to meeting a lot of people at this year’s Mobile World Congress and to showing them our IoT capabilities.