Key steps for a successful onboarding process

Customers expect a fast and seamless digital experience from companies. Every generation has greater digital expectations than the previous. Some will expect the opening of a bank account to be as simple as opening a social media account. How do we manage prioviding companies a 5-minute onboarding process, with a top guarantee of security, a fast integration to their systems? Read the answerfrom our expert in this article.

How onboarding processes have been impacted by COVID-19

Online sign-up processes have been part of the digital transformation landscape for some time. However, the sanitary crisis drastically increased the needs in such services. In sensitive contexts, such as banking services, digital onboarding involves specific requirements. In the meanwhile, regulation evolves and the whole industry is striving for providing the best service and experience conceivable. More info on digital onboarding from our expert in this blog.

Open Banking: A world of new opportunities for merchants and acquirers

Open Banking, the UK’s implementation of Europe’s Second Payment Services Directive (PSD2), has had something of a slow start, with limited adoption, then COVID-19 and Brexit hitting but the principles behind it are solid. Its fundamental changes to how banks handle financial information mean that banks can now share the kind of information that you would see on an account statement with authorised providers – with a client’s permission of course – and add a host of security, scalability and flexibility features that open up the possibility for new revenue streams for merchants.

Automating banking services while personalizing the customer relationship: the new paradigm of banks

While digitization was initially reserved for back-office services such as transaction management or operation administration, banks are currently going through out a real digital transformation of the customer relationship. This transformation aims to make the customer the topmost concern so banks can enrich their customer relationship by reinventing all journeys.