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The Hello bank! team wanted to offer its Mac users a complete banking application, which was unheard of on the French banking market. The objective was clear: Hello bank! would be the first French bank to offer a complete banking app available on macOS. How did we join our forces to get there?
At a time in which digitalisation is shaping customer relationship, companies are deploying new digital channels. Conversational chat, instant messaging applications, video and mobile applications are regularly cited as new modes of communication between consumers and brands. But what about email, classified as a digital channel but considered by many observers as a traditional channel with low growth ?
Payment fraud is a major challenge for banks and merchants. But striking the right balance between preventing fraud and not causing any inconvenience for the customers can be very tricky. This blog will provide you an overview of the most important current trends in fraud that banks and merchants should be aware of as well as an overview of fraud in different geographies.
With 2020 behind us, let's look ahead to 2021 in terms of the challenges facing the customer experience in the banking sector. Read this article to find out what will be the new trends in customer relationship in the banking sector for 2021.
PSD2 exemplifies regulation driving innovation and change rather than, as is usually assumed, constraining it. Many companies, rather than simply using digital technology to optimise what they do today, will have to re-imagine their entire business models. Read more.
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