Welcome on our blog
The Hello bank! team wanted to offer its Mac users a complete banking application, which was unheard of on the French banking market. The objective was clear: Hello bank! would be the first French bank to offer a complete banking app available on macOS. How did we join our forces to get there?
At a time in which digitalisation is shaping customer relationship, companies are deploying new digital channels. Conversational chat, instant messaging applications, video and mobile applications are regularly cited as new modes of communication between consumers and brands. But what about email, classified as a digital channel but considered by many observers as a traditional channel with low growth ?
The mobility sector is also undergoing a digital revolution. Your contactless card is replacing your tickets. What's the future for Open Payment? Our expert Pierre Veillon sets out his vision.
Ecommerce in Brazil surged in 2020 and the country is primed for extended growth. We spoke with our Executive Managing Director Latin America, Daniel Passarelli, for his insight into the factors driving growth.
With 2020 behind us, let's look ahead to 2021 in terms of the challenges facing the customer experience in the banking sector. Read this article to find out what will be the new trends in customer relationship in the banking sector for 2021.
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