Customer Experience

Business Insights June 2020

Unicâmbio: expanding business horizons

In this interview, Paulo Jerónimo of Portuguese foreign exchange agency Unicâmbio discusses how the company is deploying Saferpay to help grow its e-commerce business. Read on to find out more.

Paulo Jerónimo

Business Insights May 2020

E-commerce in Latin America: the perfect moment to get the fundamentals right

Chances are that, so far, 2020 looks nothing like what you planned for. So if your plan was to start, grow or scale an e-commerce business in Latin America, what should you do next? Read our blog article to find out more.

Worldline

Business Insights March 2020

What could a deep transformation of payments look like?

While regulation can be one driver for organisations to use digital technology to transform their business models, without the right changes in strategy, customer experience, leadership, organisation structure, resourcing, and innovation, digital transformation can become little more than the creation of a thin digital veneer. Read more.

David Daly

Business Insights March 2020

Data activation: the key to a truly seamless omnichannel experience

The omnichannel promise is a simple concept, but to actually deliver on it has turned out to be very difficult. While your organization might possess all the customer data you could dream of, the main obstacle is often to translate that data into customer experiences that are shaped by all the available information. In this article, we look at how payment data can provide the foundation that enables you to achieve just that.

Worldline

Business Insights March 2020

Will payment methods enable seamless personalisation?

The move away from cash as the default method of payment corresponds with a move away from payments being anonymous. The methods of payment we now use are also forms of identification. Read more.

David Daly