5 steps to orchestrate self-service across digital banking channels

18 / 05 / 2021

Customer satisfaction has recently been affected by the increase of online service options and the consumers’ expectations have soared simultaneously.

1 min.

Artificial intelligence Chatbot Customer experience

All around the world, banks are exploring the use of new self-service models to support customers in carrying out banking activities without the need for human interaction. As self-service is becoming increasingly important, it’s becoming key to consistently orchestrate and implement automation across all channels - always mixed with the right level of human interactions.

In just 30 minutes, discover our 5-steps methodology to increase the accessibility of your services while improving customer satisfaction.

Watch this webinar and discover:

  • Why self-service is an opportunity for digital banking channels
  • Why self-service does not compromise customer trust
  • How banks have faced the challenges of service automation
  • Our staged approach: from self-service to higher intimacy