All around the world, banks are exploring the use of new self-service models to support customers in carrying out banking activities without the need for human interaction. As self-service is becoming increasingly important, it’s becoming key to consistently orchestrate and implement automation across all channels - always mixed with the right level of human interactions.
In just 30 minutes, discover our 5-steps methodology to increase the accessibility of your services while improving customer satisfaction.
Watch this webinar and discover:
- Why self-service is an opportunity for digital banking channels
- Why self-service does not compromise customer trust
- How banks have faced the challenges of service automation
- Our staged approach: from self-service to higher intimacy
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