Worldline partners with SV365 Technologies and Sodexo to launch the UK’s first round-the-clock automated food court for healthcare workers

London — 14 / 12 / 2023

Worldline [Euronext: WLN], a global leader in payments services, has partnered with SV365 Technologies, the leading provider of cutting-edge solutions in the food service industry, and Sodexo, the leading provider of integrated facilities management and food service solutions. The collaboration aims to develop, test and launch the disruptive 24/7 Deli, the UK’s first automated food court, thus providing frontline healthcare workers with continuous access to nutritious fresh food at any time of the day or night.

Automated food court

The innovative partnership aims to create an exceptional dining experience for all clients, catering to the evolving customer demand for higher quality food and drinks in a self-service mode - revolutionising the concept of self-service kiosks.

The 24/7 Deli, located within the Royal Stoke University Hospital in Stoke-on-Trent, represents a significant advance in food court technology, featuring state-of-the-art touchscreen ordering and cashless payment systems. This leading-edge solution has been meticulously designed for hospitals to meet the latest customer expectations, offering a seamless and convenient dining experience for both staff and visitors alike.

Following its successful implementation, the concept will subsequently be rolled out across relevant Sodexo sites and segments, initially across Central England, which began in September 2023, transforming the dining experience for healthcare facilities across the UK.

The user-friendly self-service kiosks will bring an enhanced customer experience alongside seamless payment.  The technological highlights include:

  • Android terminals, accepting all payments and with the ability to accept Chip and Pin transactions, meeting the latest PCI and PTS security standards Strong Customer Authentication – approx. 10% of transactions are lost on contactless-only devices.
  • Interchange ++ pricing, allowing customers to always pay the correct rates for transactions, whatever the currency.
  • Next Day Settlement of funds - allowing merchants to retrieve their funds quickly and efficiently the day after a purchase is made.
  • Ability to develop Android applications to work on the terminal and deliver added value for the customer.
  • Intuitive ordering and cashless payment with an average 3-minute order-to-serve time.

The new automated food court solution represents a significant milestone in the evolution of food service technology, demonstrating the transformative power of self-service kiosks in meeting the evolving demands of customers while improving the wellbeing of staff, patients, and visitors.

Nicolas Dejonghe, Head of Vending & Adjacent Markets, at Worldline, commented: “We are delighted to be working with our partners at both SV365 Technologies and Sodexo. Our collective expertise has enabled us to bring a truly refreshing outlook to self-service kiosks within the healthcare sector, providing new services, meeting the latest customers’ expectations, while improving the wellbeing of staff and visitors. This 24/7 Deli project shows how much self-service can be reinvented with smart concepts, combining appealing self-service machines, smooth digital payments, varied product offerings and creative merchandising. We look forward to seeing the 24/7 Deli rolled out across the country.”

Walter Gill, Founder SV365, added: “The 24/7 Deli automated food court was conceived during Covid by SV365 Tech as a positive solution for the future of 24/7 hot food requirements. The quality of the food served and the ease of use by consumers were key factors in the development – being a long-term partner of Worldline, the Valina was the obvious choice for the payment solution, with the pin-on-glass feature ensuring that consumers have an easy way to pay.”

Simon Lilley, Director of Strategy & Marketing, Health & Care Sodexo UK & Ireland and Militsa Pribetich-Gill, Head of Product Innovation, Sodexo UK, continued:As a strategic partner to many NHS hospitals, it is important for us to continue to innovate and to provide new and exciting initiatives such as the 24/7 Deli. Through our new automated retail solution, we’ll be able to play our part every day, by serving frontline teams, visitors and patients. Together with Worldline, we are happy to provide an innovative and smooth end-to-end user experience, from nutrition – our core competence – through user-friendly kiosk distribution all the way to payment.”

About Worldline

Worldline [Euronext: WLN] helps businesses of all shapes and sizes to accelerate their growth journey – quickly, simply, and securely. With advanced payments technology, local expertise and solutions customised for hundreds of markets and industries, Worldline powers the growth of over one million businesses around the world. Worldline generated a 4.4 billion euros revenue in 2022.

About Sodexo

Sodexo is a leading provider of integrated facilities management and food service solutions. With a commitment to enhancing the quality of life for clients and customers, Sodexo delivers innovative services that contribute to improved wellbeing and productivity. Welcome to Sodexo Group

About SV365 Technologies

SV365 Technologies is a leading provider of cutting-edge solutions in the food service industry. With a focus on innovation, SV365 aims to redefine self-service kiosk technology and deliver exceptional dining experiences to customers worldwide.

Susanne Stöger

Susanne Stöger

Head of Communication Merchant Services / Head of Communication DACH Region
Hélène Carlander

Hélène Carlander

Group Head of External Communication