Worldline transforms Carrefour Proximité customers’ smartphones to reduce store waiting times with its WL Scan & Pay solution

The past two years have seen a ramp-up in the pace of developments in which Worldline was already actively involved, leading to more digital payments and the growth of e-commerce. In France, the use of mobile payments has doubled over the last two years and half of French people intend to use their smartphones to pay for items in stores [1]. Furthermore, 76% of consumers would choose not to buy an item if they had to wait too long at checkout [2].

An innovative and safe experience for retailers

The collaboration between Worldline and Carrefour’s convenience store network responds to the new challenges within the customer experience, with consumers’ increased expectations of their in-store experience and the payment sector itself subject to constant change.

The solution developed by Worldline offers retailers complete peace of mind when making sales, while also responding to new market expectations and reducing consumer frustration.

A straightforward solution for an improved consumer buying experience

Scan&Go, which uses the WL Scan & Pay solution, is an in-store self-scanning app. For the first time, Carrefour Proximité customers can do their shopping completely autonomously at a number of the chain’s stores using a web app that opens in just a few seconds in any mobile web browser without the need for downloads. The app works in off-line mode for the duration of the customer’s shopping. An internet connection is not needed until the point of payment. The customer’s smartphone experience consists of four stages:

• Scan a QR code on entering the store to access the web app
• Scan the items chosen
• Pay using their smartphone
• Show their receipt upon leaving the store
   

The app is intuitive, easy to use and practical, meaning shoppers do not have to go through checkout, and delivers an innovative solution that meets consumers’ expectations.
 

Eric Thomas, Project manager—IT coordination at Carrefour Proximité: “The way in which we shop and pay for goods and services has changed dramatically. The health crisis has only increased the pace of change that was already happening, and contactless payment or payment by mobile phone have become essential services for customers of these stores."

“Worldline is pleased and proud to be working with Carrefour Proximité on implementing digital tools able to respond to its customers’ expectations and ensure secure payments,”  Ariane Pottlitzer, Head of Digital Services & Products at Worldline.

About Worldline

Worldline [Euronext: WLN] is a global leader in the payments industry and the technology partner of choice for merchants, banks and acquirers. Powered by 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and innovative solutions fostering their growth. Services offered by Worldline include instore and online commercial acquiring, highly secure payment transaction processing and numerous digital services. In 2021 Worldline generated a proforma revenue close to 4 billion euros.

Worldline designs and operates digital payment and transactional services that enable sustainable economic growth and reinforce trust and security in our societies. Worldline makes them environmentally friendly and widely accessible, while also supporting social transformation.

Media Contact

Hélène Carlander

T +33 (0)7 72 25 96 04
E helene.carlander@worldline.com

Virginie Bonnet

T +33 (0)6 18 70 72 12
E virginie.bonnet@worldline.com

[1] Kantar-Paylib study, 2021

[2] Haris Interactive Study, 2017