Worldline strengthens position as a CSR leader according to assessment from V.E, part of Moody’s ESG Solutions

With an ESG score of 61/100, the company is ranked 5th in the IT & Software services sector in Europe

Bezons — 08 / 12 / 2021

Worldline [Euronext: WLN], the European leader in the payments and transactional services industry, is proud to announce that it has strengthened its performance in Corporate Social Responsibility (CSR), according to the latest assessment by V.E, part of Moody’s ESG Solutions, an ESG (Environment, Social, Governance) data and assessments provider. With a 2-point improvement on its overall score compared to last year, Worldline progresses on its most critical CSR challenges in the areas of business, people, ethics, supply chain, environment, and local communities. Through these consistent improvements provided by Worldline’s TRUST 2020 transformation programme, Worldline is now positioned amongst the top five businesses in the European IT & Software services sector, according to V.E, with an overall score significantly higher than the sector’s average.

La Défense, Paris, France

Energy emission reduction matching with ambition

With a remarkable score of 86/100 (+4 points vs 2020) in energy transition and a A grade in carbon footprint matters, Worldline has demonstrated the efficiency of its climate strategy and action plans to fight against climate change and its ability to constantly progress. Over the past 5 years Worldline succeeded in reducing its global carbon footprint of 59% in intensity per revenue for scope 1.2 and 3A. Furthermore, Worldline’s greenhouse gas emission (GHG) reduction objectives are in line with the criteria and recommendations of the SBTi (Science Based Targets initiative) 4.2 version. The ambition of Worldline’s scopes 1 and 2 targets is therefore in line with a 1.5°C trajectory and are as follows:

  • Worldline commits to reduce its absolute scopes 1 and 2 GHG emissions by 25% by 2025 compared to the base year 2019;
  • Worldline is also committed to reducing absolute Scope 3 GHG emissions from purchased goods and services and the use of sold products by 7.4% within the same timeframe.


Worldline’s climate commitments are also compliant with the TCFD (Task Force on Climate-Related Financial Disclosures).

Key social challenges reached

Regarding the social scope, Worldline has obtained a score of 58/100, supported by its responsible employer strategy which gathered all the people-oriented challenges. A key component and a strong asset of this strategy is its career and skills development to attract and develop the best talents and guarantee their employability over the long term. In 2020, and as part of TRUST 2020 programme, Worldline has reached a score of 89.5% for employee satisfaction on the trainings provided by the Company. Amongst the other key social challenges, diversity and inclusion action plans set to ensure fairness, equity and non-discrimination towards the organization have demonstrated progress. As an example, through its Human Rights internal policy, Worldline ensures that the fundamental Human Rights are respected by all the employees across the organization and guarantees a high level of ethics and integrity throughout its value chain.


A highly committed Board of Directors

In terms of Governance, Worldline’s score has improved by +7 points, reaching a score of 55/100, especially supported by  the high level of commitment of its Board of Directors and Top management in the company’s CSR strategy. Since 2019, Worldline has put in place a Social and Environmental Responsibility Committee which is composed of 5 Board members including the CEO, an independent member as a Chairman, two independent members, and the Director representing the employees. Committee members are regularly trained and updated on CSR core issues of the Company, of the sector and of the best practices of the market. In addition, diversity of skills, gender, backgrounds are represented within the Board members.

Bolstered by the adoption in 2020 of its Company Purpose, Worldline has announced in May 2021 following its General Assembly the main axes of its TRUST 2025 programme, the start of a whole new chapter in its CSR strategy. This new CSR roadmap for the next five years includes a set of 19 measurable objectives to be achieved by 2025 with a higher level of ambition and a wider scope to fit with Company’s growth and stakeholders’ expectations in terms of sustainable development.

“This new recognition of our CSR performance by V.E is a strong mark of encouragement for all our teams, who are fully involved in the implementation and achievement of our new TRUST 2025 programme. Supported by our CSR vision as a key driver of transformation for our Group, embedded at the heart or our corporate strategy, we intend to pursue our efforts to further increase our performance and trust within our ecosystem.”

Sébastien Mandron, Worldline CSR Officer

To learn more about Worldline TRUST 2025 programme, read Worldline Integrated Report 2020, the dedicated launching Press Release or visit Worldline CSR webpage.


ABOUT Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2020 Worldline generated a proforma revenue of 4.8 billion euros.



Hélène Carlander
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