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Contact

A suite of digital products that make customer communications effortless – and more rewarding.

Boost contact centre performance with our customer service platform.

Whether you operate on a local or global scale, our suite of cloud contact centre solutions makes building customer relationships effortless. Think chatbots. Emails. Or phone calls. All taken care of in one customer service platform.

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Seamless omnichannel support.

Solving problems for your customers quickly and efficiently on the communication channel they have chosen is critical. After all, when your customers are satisfied, they’re more likely to stick with you.

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Augmented agents and unrivalled automated solutions.

Mould your customer relationship management solution around your business. Customer relationships need to be enhanced by everyone, from agents in the contact centre to the back-office expert, via advisors and at every branch. Today, more than 300 of our experts are dedicated to our cloud contact centre solutions and boosting those relationships with over 30 years of experience behind them.

Happy customers and employees.

Strengthen customer relationships with bespoke communications that enhance their interactions with your business, such as messaging services that deliver a tailored and seamless customer experience. Plus, as employee satisfaction is just as important as that of your customers, you’ll find that this innovative customer service platform increases employee engagement due to its intuitive and easy-to-use features.

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Next-level security.

Accelerate your digital transformation while maintaining seamless customer experiences across every channel. From its digital banking platform to a secure client-to-advisor email messaging solution, our cloud contact centre solutions take care of fostering close relationships between financial institutions and their end customers.

The best in the business.

Take 30 years of customer service experience. Combine it with industry-leading technology. And get one omnichannel cloud contact centre solution that suits every business type and size. We’ve even made it flexible to help you optimise costs, including a pay-per-use option to absorb dips in contact. Nice.

Want to start your transformation?

Offer a seamless customer experience with our customer service platform. Simply fill in our form and we’ll get right back to you.

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Why choose Worldline?

Competitive pricing

Benefit from our industry leading acquiring processing platform with transparent pricing built around your needs.

Flexible deployment

From software licensing through to cloud, depending on your business needs.

Guaranteed compliance and security

As the leading European provider of payment and transactional services, trust is critical. We ensure compliance with all applicable laws, industry standards, rules and regulations.