Digital trends 2025

15 / 09 / 2023

Worldline leverages digital trends to design future innovative payment solutions by 2025.

Innovation Trends & Data Business insights
Digital Trends opinion paper

“Hey ChatGPT, what do you think is going to happen in the next 5 years? The mere fact that we can ask this question and expect a well-argued, logical (yet disputable) answer illustrates the magnitude of the technological leap that has happened in the last few years. People feel empowered by these technologies, and their expectations regarding user experiences continue to rise. Moreover, new generations of users are emerging with an unparalleled awareness of economic, ecological, ethical, and geo-political contexts. As a result, they strongly challenge established companies and organisations. All these reasons lead us to issue a recommendation: brace yourself... disruptions ahead!”

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Charlotte Pasqual

Charlotte Pasqual

R&D Project Manager at Worldline Labs
Charlotte managed for several years a research project on natural language processing tools for conversational interfaces. At Worldline Labs, she has been working more broadly on innovative customer experience use cases and applied artificial intelligence. As a member of the Worldline Discovery Hub, she is currently exploring topics related to financial inclusion and e-Ethics.
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Colombe Hérault

Colombe Hérault

R&D Manager at Worldline Labs
Part of “Worldline Labs – Customer eXperience and Payment" team for 17 years, Colombe has developed technical skills in various domains such as in-store & mobile, in-car payment & conversational commerce & payment. Nowadays, she builds upon her technical and innovation management background to identify new trends, develop innovative POC with her team and support operational teams in their innovation process with clients. Her focus is especially around Digital Identity, In-Car & Autonomous Payment, Metaverse.

Frédéric Vieren

Worldline Labs Ambassador
Enthusiastic innovator, speaker and populariser, Frédéric fosters collaborative innovation between Worldline R&D, business units and 3rd parties: partners, academics... He has solid digital retail expertise. He spent more than a decade delivering digital services and driving products. He is focused on helping innovation make a difference in Worldline products.
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Jean-Baptiste Drucker

Jean-Baptiste Drucker

R&D Engineer at Worldline Labs
From indoor geolocation to digital identity, including voice biometry and web technologies, as an R&D engineer Jean-Baptiste has covered a lot of subjects through the years and contributes this expertise to finding and testing new ideas and technologies to improve the experience of users in their digital journey: from endeavor to simplicity.
Julien Rogeau

Julien Rogeau

Head of Presales for Tap on Mobile & Android Ecosystem, Merchant Services
Trained engineer and a Worldliner since 2007, Julien is currently Head of Presales for Tap on Mobile & Android Ecosystem products, delivered by Merchant Services. Driven by both innovation and business, he focuses on supporting every business opportunity for these products across Europe while ensuring these keep growing according to the market trends.

Guillaume Lefebvre

Head of Customer & Payment Xperience in Worldline LABS
Guillaume Lefebvre is Head of Customer & Payment Xperience at Worldline LABS, leveraging more than 23 years of experience in innovation and Research & Development projects. As an enthusiast of cutting-edge technologies, he likes to design and implement new customer journey & new digital services to enhance user experiences and drive business growth.
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Virginie Bonnet

Virginie Bonnet

Group External Communication Manager and Press Officer
Virginie has a strong B2B Marketing & Communication expertise within several IT SaaS companies. Since 2007 at Worldline group, she started as Marketing Manager for French business units. She became Group Head of Marketing for Mobility & e-Transactional Services Global Business Line in 2015 and took in addition the role of Head of Marketing in 2018 for managing all MarCom activities for France. She has been part of the External Communication team since 2021.